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Practice Policies

Confidentiality

confidentialityYou can be sure that anything you discuss with any member of this practice - doctor, nurse or receptionist - will stay confidential. Even if you are under 16 nothing will be said to anyone else without your permission. However, we have to consider passing on confidential information without your permission in the very rare circumstance of protecting you or someone else from serious harm. We would always try to discus this with you first.

To view the NHS code of confidentiality click here


Access to Medical Records

The practice is registered and complies with the Data Protection Act 1998. Any request for access to notes by a patient, patient’s representative or outside body will be dealt with in accordance with the Act. Please contact the Practice Manager for further information.


Freedom of Information

The ICO has published a new Model Publication Scheme that all public authorities are required to adopt by 1st January 2009.

Model Publication Scheme - further information


Complaints

We take complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please contact the Practice Manager by telephone or, if you prefer, in writing.

Every effort will be made to answer your concerns as soon as possible.


Privacy notice & fair processing notification

How we use your information

This Privacy Notice explains why we collect information about you and how that information may be used.

As data controllers, GP’s have Fair Processing responsibilities under the Data Protection Act 1998. This means ensuring your personal confidential data (PCD) is handled in ways that are transparent and that you would reasonably expect. The Health and Social Care Act 2012 changed the way that PCD is processed, therefore it is important that patients are made aware of and understand these changes and that you have an opportunity to object and know how to do so.

The health care professionals who provide you with care maintain records about your health and any treatment or care you have received within the NHS, e.g., hospitals, walk-in centres. These records help to provide you with the best possible healthcare.

NHS health records may be processed electronically, on paper or a mixture of both, and a combination of working practices and technology are used to ensure that your information is kept confidential and secure. Records held by the surgery may include the following information:

  • Details about you, eg, address and next of kin etc.

  • Any contacts with the surgery eg, appointments etc.

  • Notes and reports about your health

  • Details about your treatment and care

  • Results of investigations eg, blood tests, x-rays etc.

  • Relevant information from other health professionals, relatives or carers

  • Research approved by the Local Research Ethics Committee. (If anything to do with the research would involve you personally, you will be contacted to provide consent);

The Practice collects and holds data for the sole purpose of providing healthcare services to our patients and we will ensure that the information is kept confidential.

We can disclose personal information if:

 1 It is required by law

 2 You consent – either implicitly or for the sake of your own care or explicitly for other purposes

 3 It is justified in the public interest

Some of this information will be held centrally and used for statistical purposes. Where we hold data centrally, we take strict measures to ensure that individual patients cannot be identified. Sometimes your information may be requested to be used for research purposes – the Practice will always endeavour to gain your consent before releasing the information.

Under the powers of the Health and Social Care Act 2013 (HSCA) the Health and Social Care Information Centre (HSCIC) can request PCD from GP practices without seeking patient consent.

Any patient can choose to withdraw their consent to their data being used in this way.

We may supply personal health data to comply with our legal obligations from time to time, as directed by the Secretary of State for Health, or other recognised Statutory Authority.

Anonymised data on the use of fit notes is being provided to the HSCIC on behalf of Department of Health, and the Department for Work and Pensions. This will enable the Department for Work and Pensions to undertake research analysis to inform policy relating to employment and sickness absence, including evaluation of Fit for Work

The Practice has a comprehensive information leaflet and opt out form available from Reception.



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