IMPORTANT NOTICE TO ALL PATIENTS
Important advice for patients registered with Andover Health Centre Medical Practice
Following advice from Public Health England, Andover Health Centre doors are closed for routine appointments to help to contain the spread of Coronavirus. Please telephone the surgery if you have any medical concerns or queries.
We apologise for any inconvenience this causes our patients. For those that have routine appointments booked, you will be contacted to arrange alternative support.
If you have a life-threatening situation, dial 999.
We are working with local providers to ensure that all patients registered with the practice continue to access local GP, community pharmacy and health services during this period.
Patients registered with Andover Health Centre can fill out a simple online form (an eConsult) to get advice and treatment by the end of the next working day. This can be accessed through the Andover Health Centre website on www.andoverhealthcentre.co.uk.
If you have run out of your prescribed medicines or have a query related to medicines you can discuss these with your local community pharmacy. Many are open late and at weekends. If you need a repeat prescription in the next 14 days, you can request this through the online service – Patient Access or NHS App or you can put your repeat slip in the outside post box.
PLEASE DO NOT ORDER EXTRA MEDICATION EARLY - THERE IS NO CURRENT SHORTAGE OR EXPECTED SHORTAGE AND STOCK PILING WILL CREATE AN UNCECESSARY PROBLEM. WE CURRENTLY WILL ONLY ISSUE 1 - 2 MONTHS SUPPLY OF MEDICATION, WE WILL ONLY ISSUE 1 INHALER AT A TIME. WE WILL ONLY ISSUE PRESCRIPTIONS THAT ARE DUE TO RUN OUT IN THE NEXT 14 DAYS.
Use the NHS 111 online coronavirus service if:
*You feel you cannot cope with your symptoms at home.
*Your condition gets worse.
*Your symptoms do not get better after 7 days.
Only call 111 if you cannot get help online. You do not need to contact 111 to tell them you're staying at home and please do NOT come to the surgery unless you have been asked to by a Dr or Nurse.
If you have symptoms:
*Stay at home for 7 days.
*If you live with other people, they should stay at home for 14 days from the day the first person got symptoms.
Statement from the NHS in Hampshire and the Isle of Wight
COVID-19: The way that general practice is changing
Over the last couple of weeks, you are likely to have noticed a marked difference in the way things are being done in general practice as we manage Covid-19. Thank you for adapting so quickly to these new ways of working.
To limit the spread of Covid-19, we have worked to reduce footfall through practices by using online consultation systems like e-consult, telephone appointments and video consultations to ensure we continue providing you with the care you need.
Our top priority is to keep our patients and staff safe whilst ensuring patients get the care they need. Keeping our staff healthy is crucial so that they can continue to care for everybody, therefore GPs and their staff have been working together with other local surgeries to develop a system which will be able to meet these changing needs.
From now on, when you contact your surgery for an appointment you will receive an initial assessment through e-consult (on the practice website) OR by telephone, by a suitably trained clinician. It is essential that you give an accurate and detailed description of your symptoms when asked. This will allow us to provide you with the most appropriate treatment.
If you have suspected Covid-19 symptoms and, following a telephone assessment, need to have a further face-to-face appointment, this may not take place at your usual GP surgery. Instead you may be directed to another local site that has been specifically set up to better deal with your needs.
If you need to have a non-Covid-19 related face to face appointment and do not have any Covid-19 symptoms, you may still be able to access your usual surgery. However, please be aware that this may change. Services may need to be provided from a smaller number of practices if staff become unwell.
If, over the course of the next few weeks, you do have to go to a different surgery to the one you are used to, you might also see a doctor or nurse who you are not familiar with. Whilst we realise this could be inconvenient, we think it is important to keep people safe, reduce the spread of Covid-19 and get the maximum benefit from the healthcare resources which will be available. Your records will still be accessible securely to you and to them, ensuring they are able to provide you with the best possible care. A home visiting service, for patients who are housebound, will be provided but increasingly through practices working together.
Our clinical colleagues and support staff will be working flexibly in order make these new arrangements work and, when circumstances change to make it possible, GP surgeries across the area will resume a normal service.
COVID-19: Our surgery plans and how this will affect you
If you have had any contact with the surgery over the last week or two, you are likely to have noticed a marked difference in the way things are being done. We have done this to minimise face to face contact between patients and staff, limit the spread of the Covid-19 virus and keep our practice team and patients as well as possible. The information below shows you how we plan to operate over the coming weeks:
Making an appointment
- Our GP practice has now moved to a total triage system. This means that all requests for appointments must be made via the phone 01264 321550 or online through our website www.andoverhealthcentre.co.uk
- Each request will be passed to a doctor for assessment. You may find that we treat you by phone, by video link, or we may ask you to come to the surgery;
- Access to the surgery premises will only be if you have been asked to do so and there will be clear arrangements discussed with you as to how we can safely do this. Please do not come to the surgery unless you have been specifically asked to do so.
Attending your appointment
- If you need to have a face to face appointment, you may be asked to attend one of the following surgeries: Andover Health Centre
- Please stay in your car until the doctor has called you and asked you to come into the surgery they will give you instructions to follow.
- Whilst you may have to go to a different surgery building to the one you are used to and you might see a doctor or nurse who you are not familiar with, your records will still be accessible securely to you and to them.
- We may have already contacted you to collect paperwork and prescriptions and we aim to complete this in 72 hours.
- If you are able to, please continue to use patient access or the NHS App to order your repeat prescription. You do not need to come to the surgery to register to do this;
- If you cannot order your repeat prescription any other way, then you may deliver this through the outside surgery letter box – this can be done without accessing the reception.
How can you help?
- Please be patient – our phone lines are very busy;
- Do you have a condition that you can treat at home? If you do then please try to do this with advice from NHS online or your local pharmacist;
- Do you simply need general advice? If you do, can you call 111 for this or visit our website to access E-consult www.andoverhealthcentre.co.uk
- If you think you may have Covid-19 DO NOT go to a GP surgery, pharmacy or hospital. Use the NHS111 Online service to find out what to do next: 111.nhs.uk/covid-19;
The Andover Health Centre Medical Practice aims to provide the highest quality healthcare to patients in our area. The doctors, nurses and other staff are dedicated to providing a comprehensive, professional service and this website will help us to keep our patients up to date with news and information about the Practice.
As well as a source of information about our Practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information. Please have a look around and do send us some feedback if you like. We can use your ideas to improve our online services and further develop the content of this site.
New job vacancies - Please see below
Extended Hours Primary Care Hubs Appointments
We are able to offer appointments every evening from 5pm to 8pm and at the weekend for our registered patients. Appointments are available with a GP, practice nurse or healthcare assistant. There are six extended hours services at Andover, Winchester, Romsey, Lymington and Hedge End, and these are open to all patients registered at a GP Practice in the West Hampshire CCG area.The clinician will have access to your own GP records (with your permission) and will be able to organise blood tests, X-rays and referrals. A copy of the consultation will go back into your medical record. GP appointments are 15 minutes in length. To book, please call the Andover Health Centre during our usual opening hours.
Please note: appointments are not available to temporary residents. For more details go to: http://www.midhampshirehealthcare.co.uk/gp_access_hubs.htm
Helpful tips for Hay fever suffers: https://www.westhampshireccg.nhs.uk/news/spring-is-here-and-hay-fever-2472
Telephoning for results
Please phone after 12.00pm for test results when the surgery phones are quieter.
Unwell Children & Young people
Please click here for a new Web site "Wessex Healthier together" which has links to common symptoms and where you can find help and advice. There are links to download apps for Apple and Android.
Local Support services
Are you looking for local support services such as Carers and Counselling? Please click here for a link to Mid Hampshire Healthcare's provider list of Health and Wellbeing Local community services.
See the opening hours page for full details of our opening and consulting times.
Top Tips to get the best from your appointment Click Here
HAVE YOUR SAY - we are always looking for patients to join our Patient Participation Group; if you would like to know more please email Carol Mackie, our Practice Manager @ email@example.com
(Site updated 31/03/2020)