Before requesting an appointment with one of our clinicians, it may be worth looking at our self-referrals page to check if a surgery appointment is needed for the service you require.
How to request an appointment
You can request an appointment in the following ways:
- Visiting our e-consult room
- Online via Patient Access, for which you will need to register for online services.
- Calling the surgery on 01264 321550
- Visiting the surgery however, due to COVID-19, please do not visit the surgery unless you have a pre-booked appointment
Due to the complexities of nurse clinics and the different lengths of time required for consultations, we are not able to offer nurse appointments online. Please do not book a routine 10 minute GP appointment for medical examindations such as those required for employment, but contact our receptionist who will make a suitable appointment.
Appointments are for one patient only. If the doctor of your choice is not available, we may ask you to see another doctor. Same day appointments are for emergencies only. If you contact us to request a same-day appointment, including a brief description of your problem, and the triage nurse or duty doctor will call you back.
He or she will give you advice over the phone, make an appointment for later the same day or offer you a routine appointment for another day. Please do not phone between and 13:00 and 14:00 except for emergencies. If you do have to contact us, you may be asked to speak to the duty doctor on a mobile phone. All appointments can be booked up to 4 weeks ahead.
Please be aware that due to Covid-19 we are limiting the footfall into our surgery where possible. We are committed to ensuring the health of both our patients and staff and for this reason currently all GP appointments and some Health checks with our nursing teams will be over the telephone in the first instance. We may ask you for a photo of the area concerned via a secure text message service.
Text message reminders
You can now register to receive information by text message on your phone regarding appointments and health care.
If you wish to register for this messaging service, please contact the practice.
Cancelling an Appointment
If you are unable to keep an appointment, please let us know by using our online triage as soon as possible, as this may enable someone else to be seen.